Skip to main content

View Post [edit]

Poster: debozarko Date: Apr 18, 2016 1:30pm
Forum: audio_podcast Subject: Podcast not showing in iTunes store anymore

My latest episode (#99) is not showing up in the iTunes store. Oddly enough, it is available to subscribers and it can also be found on other podcatchers.

I have contacted iTunes support and they have told me that there are issues with my RSS feed that relate to my podcast host site. I have recently switched to archive.org without issue until now. Just wondering if anyone can help me resolve this issue.

My iTunes podcast url is https://itunes.apple.com/ca/podcast/unplug-podcast-inspired-living/id721425368?mt=2 and my RSS feed is http://debozarko.com/feed/podcast/ .

Many thanks.

Deb

Reply [edit]

Poster: Jeff Kaplan Date: Apr 18, 2016 2:59pm
Forum: audio_podcast Subject: Re: Podcast not showing in iTunes store anymore

there is no audio file in that item:
https://archive.org/download/UP99OurPlasticizedOceansAndHowWereNowEatingOurOwnTrashWithAliceForrest

Reply [edit]

Poster: debozarko Date: Apr 18, 2016 3:28pm
Forum: audio_podcast Subject: Re: Podcast not showing in iTunes store anymore

Hi Jeff;

There is one file that does have audio and one which needs to be deleted. There are actually two versions of the file. Would it be best to delete both and start over? If that's the case, how do I go about deleting both files completely and starting over?

Thanks for your help.

Reply [edit]

Poster: Jeff Kaplan Date: Apr 18, 2016 3:39pm
Forum: audio_podcast Subject: Re: Podcast not showing in iTunes store anymore

https://archive.org/details/UP99OurPlasticizedOceansAndHowWeAreNowEatingOurOwnTrashWithAliceForrest has an audio file.

to add or delete files use this clickpath from the item's details page:
Edit > change the files > right-click or control-click in the file to delete > select Delete > click OK > "Update Item" You can also upload files to an existing item using this clickpath: Edit > change the files > click the "Classic Uploader" button > select file(s) to upload and click "OK" > when the files are completely uploaded click "Update Item"

i removed https://archive.org/details/UP99OurPlasticizedOceansAndHowWereNowEatingOurOwnTrashWithAliceForrest from the site

Reply [edit]

Poster: debozarko Date: Apr 18, 2016 5:15pm
Forum: audio_podcast Subject: Re: Podcast not showing in iTunes store anymore

Thanks for your help with deleting that file Jeff.

I just checked my feed in iTunes Connect and I still have an error, "Can’t read your feed. Bad http result code: 500" (see attachment).

I checked with Feed Validator and it seems ok, but there are a few issues that I don't understand (see attachment). Perhaps this is the issue with iTunes.

What do you suggest is the best course of action to get this operating properly once again?

Thanks again for all of your assistance. :)

Attachment: Deb_Ozarko_feed.png
Attachment: iTunes_Connect_error.png